Privacy Policy

Last updated: October 2025

At Canadian LED Ltd. (“we,” “our,” “us”), your privacy is important to us.
This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website www.canadian-led.com or use our services.

By using our website or engaging with our services, you agree to the terms of this Privacy Policy.

1. Who We Are

Canadian LED Ltd.
5710 Barlow Trail SE, Unit 1, Calgary, Alberta, T2C 1Z9, Canada
Operating across Canada and the United States, we specialize in LED screen rental and sales services.

2. Information We Collect

We collect personal and non-personal information to help us provide better service and communication.

Personal Information

When you contact us, request a quote, or book a service, we may collect:

Full name
Email address
Phone number
Company name (if applicable)
Event or installation details
Billing and payment information

Non-Personal Information

We may collect non-identifiable data such as:

Browser type and version
Device type
Pages visited on our website
Date, time, and duration of your visit
Referring website or link

This information helps us analyze website performance and improve the user experience.

3. How We Use Your Information

We use the information we collect for the following purposes:

To communicate with you about inquiries, quotes, and bookings
To process payments and manage invoices
To deliver, install, and service LED products and rentals
To send important updates about your order or rental
To improve our website, marketing campaigns, and customer experience
To comply with legal obligations and internal record-keeping

We do not sell, rent, or trade your personal data with third parties.

4. Third-Party Tools and Services

We use reputable third-party tools to manage marketing and communication, including:

Google Ads
Meta Ads (Facebook & Instagram)
CRM systems (Customer Relationship Management)

These platforms may collect or process certain data (like cookies or engagement metrics) to help us measure performance and provide relevant ads.
All third-party providers we use comply with data protection regulations and have their own privacy policies.

5. Cookies and Tracking Technologies

Our website may use cookies to:

Remember user preferences
Analyze website traffic and performance
Measure the effectiveness of marketing campaigns

You can choose to disable cookies through your browser settings, but some website features may not function properly as a result.

6. How We Protect Your Information

We take your privacy seriously and use secure systems to protect your information.
This includes:

Encrypted data storage
Limited staff access to personal information
Secure payment processing through trusted providers
Regular security reviews of our website and internal systems

However, no online system is 100% secure, and we cannot guarantee absolute security of your information.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
Once it is no longer needed, data is securely deleted from our systems.

8. Your Rights

Under Canadian privacy laws, you have the right to:

Request access to your personal information
Request correction of inaccurate data
Withdraw consent for communication or marketing at any time
Request deletion of your personal information (where legally permitted)

To make any of these requests, please contact us using the details below.

9. Sharing Your Information

We do not sell or share your information with outside parties, except:

When required by law (court orders, government requests)
With trusted service providers who help us operate our business (e.g., CRM, accounting, or delivery systems) — and only to the extent necessary to perform their duties

All partners handling data on our behalf are required to maintain confidentiality and security.

10. Links to Other Websites

Our website may include links to third-party websites.
We are not responsible for the content, privacy practices, or security of these external sites.
We encourage you to review their privacy policies before providing any personal information.

11. International Data Transfers

Since we operate in both Canada and the U.S., your information may be processed in either country.
We take all reasonable measures to ensure that your information remains protected under equivalent data protection standards.

12. Updates to This Policy

We may update this Privacy Policy occasionally to reflect operational or legal changes.
Any revisions will be posted on this page with the updated date.
Your continued use of our website or services indicates acceptance of these updates.

13. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, contact us at:

📧 info@canadian-led.com
📍 Canadian LED Ltd.
5710 Barlow Trail SE Unit 1
Calgary, Alberta, T2C 1Z9, Canada